The Assessment Maturity Model proposes that there are six key performance indicators, known as Measures, within the three key Areas of Assessments, namely:
- Assessment Development
This area includes all aspects of authoring (creating and maintaining) the items and assessments.
- Assessment Delivery
This area includes all aspects of administering the assessment to candidates, respondents, participants, etc.
- Presenting Results
This area deals with presenting results in a trustworthy way to the stakeholder in meaningful context.
Six key performance indicators, known as Measures, are tracked to provide an indication of maturity and these are:
- Stakeholder Satisfaction
- Strategic Goals
- Data Management
- Communications with Stakeholders
Although there are no generally recognized benchmarks for this model organizations can establish their own by comparing and measuring the performance of their various teams.
As the Assessment Maturity Model becomes more widely used and general benchmarks are establihsed, it will be possible to provide guidance as your current Phase of maturity. The recognition of an organization's phase will determined by its lowest performing indicator.
Take time to learn more about the Areas, Measures and Phases of the Assessment Maturity Model.